Customer Testimonials

Adam was very communicative and went above and beyond to find the right car for us. Very professional and transparent. No unnecessary sales quirks. Would highly recommend him.

2weeks after owning the car,I noticed water in my passenger seat, the visor wet, and the headliner wet. Sent a picture of everything to my salesman and was told I need to take it into service. Asked if his dealer would look at it and was told"I can check with my used car manager".3 days later it rained and more water in was the seat.Sent another text to the salesman and was told 'you should probably get into my service department next week'.At the end realized my floorboard was wet Took my car into ... Read More

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DealerRater - Jun 23, 2026

2weeks after owning the car,I noticed water in my passenger seat, the visor wet, and the headliner wet. Sent a picture of everything to my salesman and was told I need to take it into service. Asked if his dealer would look at it and was told"I can check with my used car manager".3 days later it rained and more water in was the seat.Sent another text to the salesman and was told 'you should probably get into my service department next week'.At the end realized my floorboard was wet Took my car into service at this dealer. Was told they can't replicate the leak. Asked if I can speak to the tech. Was told no. Was told the foramen would call me.Never got a phone call. They tested it again but was told to pick my car up. Talked to Troi who said it shouldn't be doing that and to talk to service.Talkedto the service manager who told me to bring it back. Asked if I can take it to a bmw dealer closer to where I live and they cover the cost.Was told "Absolutely not". At this point I was pretty irritated and don't necessarily have the time to go back and forth with an issue on a recently purchased vehicle.I called service to make sure I was not going to be charged to fix this,I was told I would have to confirm this with the salesman. When I text the salesman that service wants confirmation from them he said"So initially when you brought it in, they did the diagnosis and they couldn’t find anything so they want to re-diagnose it if they find something then that would be on us, but if they don’t, then that’s another conversation".I don't want to pay the $250fee that bmw charges. Something I feel I should not have to do especially because I purchased this car from your dealer less than 3 weeks ago at the time. Decided I was going to just take it to the bmw dealer I deal with and have them take a look at it. I also decided I did not want a warranty I purchased when I bought my car. Talked to Shaun Dubecky. Shaun wanted to know why I didn't want the warranty. I explained my problem and he decided he wanted to help. An hour later Troi called me to ask me why I didn't bring my car into service that day. Told him what I was told by the salesman. Told him I'm just going to take it to a dealer myself. Troi then decided to flip the convo on my car I traded in when I purchased my new car. Troi asked me if I knew my old car didn't have catalytic converters. I told him my car 100% had catalytic converters. Was upfront and said I removed the mufflers,which I told the salesman I still had the stock mufflers and they never asked for them, and I removed and put back on the resonators. I never removed the catalytic converters. And if I did there would have been a check engine light. Never had a check engine light for exhaust problems. Never had a tune on my previous car.Was told by Troi that he could have"came after me"for my previous car not having catalytic converters.He told me it cost him $5k to put after market converters on. So I decided to tell him worst case scenario for my leaking issue is I have to spend more than $5k for a new sunroof cassette. Then I brought up how i asked to take my new car to get a PPI before purchasing and was denied that. Troi proceeded to tell me they could have took it to get an inspection. Was told the total opposite when i was purchasing my car I then called back to take the warranty off. Talked to Shaun Dubecky. He told me Troi should have contacted me, I started to tell him how the conversation went and he then told me he heard the convo.Told me he doesn't know where this "aggressive" and "hostility" is coming from and then proceeded to tell me he doesn't appreciate me saying his dealer is "lying".He then told me to have a good day and hung the phone on me. He then had to email me to send a pic of the mileage because he forgot to before hanging up on me. Never said the words they are "lying". I defended myself when I was told I traded in a car that didn't have catalytic converters when I know 100% it did.

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Expensive

After visiting several other local dealerships we wanted to give Classic BMW a shot at meeting our needs. Going in cold we were very fortunate to have John Holschuk as our Sales Associate. He understood our needs, listened to our concerns, and provided a "no pressure" solution for our used auto. Very professional and personable. My wife and I could not be happier with our purchase. Thank you John!

Steven was a pleasure to deal with, great sales team, they even waited till I arrived after business hours. My daughter loves the car. Definitely purchasing another from them

Their fixed my vehicle in a timely fashion. They're always pleasant and they will send a video going over the vehicle inspection.

This was our 1st BMW purchase. I did extensive research on the X-6 prior to our purchase and Adam's knowledge of the vehicle was exceptional. The entire purchase of our new BMW at Classic BMW was easy and pleasurable. I had business out of town and Classic BMW was able to hold the car with a credit card deposit. When we returned to pick up the car it was properly prepped and ready to go. I highly recommend Adam and Classic BMW for your next new car purchase. Thank you Adam!

Worked with Steve on a trade in for a used Audi A6. Steve is exactly the type of person you want to deal with when buying a car -- a regular guy who is honest and down to earth. 100% will go here when I need to buy my next BMW.

My experience was nothing short of spectacular, thanks to Adam. Adam uncovered what was most important to me and the transparency was very appreciated. Could not be happier with my purchase.

Excellent service. Heru helped me get my dream car and he'll do the same for you.

I’ve never bought a car so quickly. What a great experience.

Purchased a 2026 BMW X5e from Adam Williams at Classic BMW in Willoughby Hills. This is my first BMW, and the experience from start to finish was best in class. Adam is very knowledgeable, polite, responds quickly to any questions and a rep that I would highly recommend if you are in the market for a BMW. They were fair in all of their dealings with me, made the process simple and I got a good deal on my trade. Very pleased with my experience here and the vehicle. Thanks, Adam and Classic BMW for making this a great and ... Read More

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Google - May 28, 2026

Purchased a 2026 BMW X5e from Adam Williams at Classic BMW in Willoughby Hills. This is my first BMW, and the experience from start to finish was best in class. Adam is very knowledgeable, polite, responds quickly to any questions and a rep that I would highly recommend if you are in the market for a BMW. They were fair in all of their dealings with me, made the process simple and I got a good deal on my trade. Very pleased with my experience here and the vehicle. Thanks, Adam and Classic BMW for making this a great and painless experience.

Great experience from start to finish — the team was honest, professional, and made buying my used car simple and stress free.

I’m very happy they have done a very amazing job With me, Beautiful customer Service and They treated me very nice and I will buy another car from them. And they are a Awesome sales team..

I purchased my X5 from Classic BMW this year. James Flemming was a great salesman from start to finish. Highly recommended. I also had my first service recently. Max was extremely thorough and helpful. 5 stars for Classic BMW.

I'm a little bit of a newish buyer through dealers, and frankly, my previous experience left me skeptical and on guard. After working with Anthony and Classic BMW I never felt in better hands and truly taken care of. I mean, the best way to put it is that I felt treated and listened to as a person; not as a sale. I wholeheartedly mean it when I say this was a pleasant experience and one I'm very happy to give my 👍👍 to.

We found a car that we liked online at Classic BMW and reached out to the team. From our initial contact to driving away with our car, our experience with John from Classic was nothing short of amazing. His professionalism and high integrity was evident and we had an awesome experience. 10/10 would recommend.

Shaun Dubecky is very proficient and professional in dealing with Customers. I enjoyed working with him to close the deal. It took him all of 10 minutes to sale me a BMW.

Purchasing my CPO 2024 I4 could not have been made easier... a true 5 star experience. Special shout out to Shaun Dubecky for going above and beyond, even AFTER the sale, to make this the best car buying experience I have ever had. Thank you for staying late, staying in touch, and making this a seamless transaction!

I had an incredible experience with Classic BMW. Steve Zucker, my salesman, made the process a breeze. He was professional and extremely knowledgeable. I started the process online and everything was ready to sign when I arrived. He went over the features of my new X5 M60 and I left very happy with my new vehicle.

Shaun was a pleasure work with, and made the entire purchase process a great experience. Knowledgable, genuine and made the entire administrative process super easy and customer friendly. Both Classic and Shaun are first class

Great dealier to work with. They are straightforward and don't play any games. After taxes and destination fees they don't add any excessive additional fees above and beyond what other dealers have. So they are on a par with other local dealers on that. Very cooperative and efficient, good follow up from the salesman and sales manager. They deal with you fairly. Bottom line, I will return to this dealier provided BMW keeps offering the body style I want.

Flew in from Chicago to buy a vehicle. Allison and Steve were great and made the process super simple!

I went to Classic BMW in search of a MINI and ended up buying a Toyota Corolla! The salesman John Holschuh, was very knowledgeable about the Toyota as he has been with Classic for 10 years. He was also friendly and patient, answering all of our questions. All of the staff members we dealt with were very low pressure and accommodating. I would definitely recommend this family owned dealership.

I had the best experience ever …Shaun D. was my salesman and he is great .. and very knowledgeable… If you are in the business of looking for a luxury vehicle please go to Classic BMW in Willoughby and ask for Shaun …I am super happy… Thank You Shaun for making it happen …

We had a good buying experience this week at Classic BMW thanks to our client advisor, John Holschuh. He’s BMW knowledgeable. The negotiations were smooth and fair to both sides. I would recommend John to family and friends looking for a good and knowledgeable client advisor.

Had an outstanding experience at Classic BMW in Willoughby. My salesman Steve Zucker was professional and kept it real. Would highly recommend Classic BMW and working directly with Steve!

Had the absolute pleasure of working with Heru. Called from out of state on a vehicle that my son found online. By the time we had reached out, unfortunately the vehicle was already sold. Heru took our information and specs of the vehicle my son was looking for. He contacted us back once something was on the lot that my son would be interested in. Although we are out of state, he still took the time to keep us in mind. Would absolutely work with him again. Thanks again Heru.

What a great experience at this dealership! Everyone was so nice and friendly! My salesman, Heru, was so knowledgeable about the different models and their available options. He was also extremely helpful explaining and demonstrating the technology to me. I would highly recommend this dealership and would definitely do business here in the future!

Excellent sales team at Classic. My 2025 X5 was totaled due to a hail storm. I called Steve Zucker to see if he can get me another similar vehicle. He was able to locate the exact spec I wanted and get the car delivered a couple of days later. When I went to pick up the car I was in and out of the dealership with 30-45 minutes. Very easy and quick process. Very happy with the team at Classic and would highly recommend them.

I recently purchased a new BMW 530i from Shaun Dubecky at Classic BMW. Shaun was very professional and pleasant to work with. His knowledge of the car was top notch. He and his manager Mike Southworth made my car buying experience very easy.

John was awesome! Helped me get the car I wanted and I also received the trade value for my car. Very smooth process. Thank you for everything John and the whole team at Classic BMW!

Great buying experience overall. Ask for Heru in sales. Courteous, friendly, professional. Smooth process with trade-in, getting financing sorted. Heru was happy to take his time answering my questions about the car I was interested in (m340). As a car guy myself was solid to see how many folks working there also BMW owners and active in the car scene. 10/10 would recommend/buy from again.

I bought my new car here and Steve helped tremendously! I had a great experience, and they helped me with the price to find what worked for me. Steve was so sweet and even helped to transfer my belongings into my new car while we were working through the finances and paperwork! I highly recommend!

I was dreading having to get a car after mine was totaled by the hail storm. John was great. Super helpful, quick, and efficient. Even helped me figure out the moonroof and Apple car play before I left. Wouldn’t hesitate to go back to him and the dealership.

This is the second time we have used Steve when buying a car. He provides a lot of information and is very helpful! Nice to work with!

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I purchased my BMW X6 from Shaun Dubecky and this was, without question, the best car-buying experience I’ve ever had. Shaun operates at a completely different level, extremely knowledgeable, patient, and truly committed to delivering exactly what you want. He went above and beyond at every step and made the entire process smooth, transparent, and stress-free. If you’re considering buying from here, do yourself a favor and ask for Shaun specifically. Top-tier professionalism, elite service, and always accessible. This is how car buying should be done.

I've been purchasing new vehicles for 53 years, never have I had such a smooth and enjoyable experience as I had with John Holshuh. He said it would be effortless and he delivered. My wife and I were astonished by the quick and easy this buying experience was. If you're planning on buying a new BMW, John Holshuh is the salesman you must see.

Adam was very responsive over the phone leading up to my visit to see the certified preowned car I purchased. During my visit he turned out to be the best salesman I have interacted with yet. Very friendly and personable. As my wife and I drove home, I told her I would be looking to see if he is still working at Classic BMW when I am ready to purchase my next car. I was in the market for a very specific model and color. I had not visited Classic BMW in the past and this car is what led ... Read More

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Google - Apr 17, 2026

Adam was very responsive over the phone leading up to my visit to see the certified preowned car I purchased. During my visit he turned out to be the best salesman I have interacted with yet. Very friendly and personable. As my wife and I drove home, I told her I would be looking to see if he is still working at Classic BMW when I am ready to purchase my next car. I was in the market for a very specific model and color. I had not visited Classic BMW in the past and this car is what led me there. While there, the dealership was very impressive. Very large, clean, and modern inside. Several folks introduced themselves proactively, and were nice to chat with. I have several BMW dealerships much closer than this one. But when I am ready to purchase again (in 4 years) I will prioritize this dealership, Classic BMW.

I purchased my car from Classic and it is also maintained there. The customer service is great! Joe Gaiters was my car repair rep and he was really sweet and patient. He kept me regularly updated on my last couple of repairs and made sure I was comfortable. I highly recommend them.

Very happy with the professionalism in my repair.

My buying experience at Classic BMW was smooth and effortless. Shaun Dubecky did a great job explaining all the details to the sale. When I asked for pictures he sent them immediately along with a video. They were totally transparent about everything. If you go to Classic BMW be sure to ask for Shaun.

John provided an exceptional experience during the purchase of my 2025 BMW i4. The entire process was smooth, efficient, and stress-free from start to finish. He went above and beyond by having the car fully prepared and charged before my arrival, which I truly appreciated. Even after my purchase, any time I had questions about my car, he was always available and more than willing to help, ensuring everything was clearly answered. My overall experience was nothing short of amazing, and I am absolutely enjoying my new car and my gifted bear. I highly recommend working with John for anyone looking ... Read More

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Google - Apr 11, 2026

John provided an exceptional experience during the purchase of my 2025 BMW i4. The entire process was smooth, efficient, and stress-free from start to finish. He went above and beyond by having the car fully prepared and charged before my arrival, which I truly appreciated. Even after my purchase, any time I had questions about my car, he was always available and more than willing to help, ensuring everything was clearly answered. My overall experience was nothing short of amazing, and I am absolutely enjoying my new car and my gifted bear. I highly recommend working with John for anyone looking to purchase a BMW!

John Holschuh and the team helped us get limited edition Jeep and it was the easiest time we ever had buying a car! Most of the stuff was done before we came to pick it up. We love our new Jeep and thank the team for their excellent service.

I live in a different state from where car was sold/came from. I've owned honda,lexus & infinity & now bmw, by far hands down,this has been the BEST experience/ dealership i've dealt with out of all mentioned!! Big up's to "heru" & his energies for making this sale out of town happen!! Derik

We picked up our new whip from this dealer…. The wife was looking far and wide for her dream car…. Which happened to be chillin’ at Classic BMW…. Magic happened over the phone and everything was done online, we picked up our new car at our earliest convenience (we live an hour and a half away)…. Great dealership with great people! I recommend them for an easy smooth experience!

I purchased a vehicle from them yesterday, 4/4 and it was a massive pain. The excitement of purchasing a new (to me) vehicle was sucked out of me after they left my pregnant wife and I sitting for nearly 2 hours while they were “detailing and getting the deal worked up”. During this, they had the keys to the vehicle I was trading in and right before going back to “detail and work up the deal” a massive catering order of fried chicken was carried to the back. I’m in full support of folks having a lunch break, but would have ... Read More

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DealerRater - Apr 5, 2026

I purchased a vehicle from them yesterday, 4/4 and it was a massive pain. The excitement of purchasing a new (to me) vehicle was sucked out of me after they left my pregnant wife and I sitting for nearly 2 hours while they were “detailing and getting the deal worked up”. During this, they had the keys to the vehicle I was trading in and right before going back to “detail and work up the deal” a massive catering order of fried chicken was carried to the back. I’m in full support of folks having a lunch break, but would have appreciated the communication so my wife and I could have the same luxury. Instead I was told it would be “45 minutes to an hour” for them to get everything finalized. The salesperson I was working with (who was great) came out after about 45 minutes and gave me my rate and approval through Huntington, the bank I work with, but said they were waiting to hear from another lender to see about a better rate. I told them not to worry about it and that I wanted Huntington because I do my banking there and it would be convenient. An hour later, when they finally finished eating and decided to start my paper work (after I texted my salesman saying I was going to leave) they swapped lenders without discussing it with me. I did not notice the change, and signed the paperwork. I now have a loan with a lender I did not want (an oversight by myself, for which I take accountability) due to a communication error that feels largely fueled by fried chicken. An additional frustration was the finance manager’s reaction to me saying no to a ludicrous extended warranty. The “recommended” warranty would have cost me $13,320 over the life of my loan. The cheapest option would have been $6000. The car I purchased was $23,000. When I said I wasn’t interested, he pressed me on my ability to repair all of the electronics and everything (which was a lie I made up instead of telling them that their warranties are outrageous). All together, I would strongly advise anyone to consider another dealer. I wish I would have.

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Professional and exceptional service.

Sean was a great help to me in the purchase of my certified used BMW! He clearly explained all the features of this model as I previously owned an older one. He went above and beyond…even coming in on his day off to complete the sale! Ask for Sean if looking for a car at Classic BMW!

Seamless purchase from start to finish. Shaun Dubecky is the best—professional, honest, and easy to work with. I purchased for my wife and we both love this BMW 430i xDrive Coupe! Highly recommend Shaun and the team at Classic BMW.

From the very first contact, everything was perfect. Heru and Nick worked together to make sure all of my questions were answered and we were comfortable with the transaction. I have purchased many vehicles in my time, and this experience far exceeded them all. Incredibly knowledgeable about their product, professional beyond words, and of course, a great deal. If you're looking for a new or pre-owned BMW, or a used luxury car look no further than Classic BMW. My absolute highest recommendation! ⭐️⭐️⭐️⭐️⭐️

Very pleased with the entire purchase experience at Classic BMW. Steve Zucker was a true professional and very easy to work with throughout the process. We purchased a Pre-Owned Jeep Grand Cherokee and couldn't be happier. Steve was patient, knowledgeable and quick to answer questions. Sean in finance was also very helpful explaining everything clearly and making us comfortable throughout the process.

Highly recommend asking for and working with Shaun Dubecky if you are looking to purchase a car at this dealership. He took the time to properly prepare the car prior to showing, was well-versed on the product details, and extremely helpful explaining the vehicle features during the final delivery. Shaun even went above and beyond to arrive at the dealership outside of his normal schedule to accommodate my time constraints. Great experience due to his efforts!

We were very pleased with our experience at Classic BMW. Heru, our salesman, was extremely easy to work with. He made the process of buying SO easy from start to finish! He took great care of us! We couldn't be happier with our new X5 😊

The dealership was easy to work with. Any problems along the way, they were happy to fix. We were extremely pleased with our salesman, Heru Ankhenaton.

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Fantastic service Friendly and reliable

I love this place I feel very comfortable being a customer. they live up to my expectations. will use them again in the future

I have been getting my BMW serviced here for 5 years receiving great communication from my service advisors in the past. I had to bring my car up on Weds. this week knowing that it would have to wait until Thursday to get fit in for analysis. The advisor Kendall said she'd call when she heard what was going on. She told me she'd call 3 different times over the 4 days my car was there but not one call. What is she doing if not calling clients? I finally called and talked to another advisor. He said she'd call ... Read More

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Google - Mar 21, 2026

I have been getting my BMW serviced here for 5 years receiving great communication from my service advisors in the past. I had to bring my car up on Weds. this week knowing that it would have to wait until Thursday to get fit in for analysis. The advisor Kendall said she'd call when she heard what was going on. She told me she'd call 3 different times over the 4 days my car was there but not one call. What is she doing if not calling clients? I finally called and talked to another advisor. He said she'd call me within 15 minutes. Again no call. I finally got a call from Gregg on Sat morning that my car was ready. Not sure I trust this place in the future but if I come back, I will have to wait for another advisor and avoid this frustration again. I expect better at a Classic location since my Toyota also gets serviced by the Classic group.

Amazing place. Love all of these guys here. Shaun is truly awesome too work with. Was in and out in no time and definitely had my best interest at heart. Thank you so very much.

Nick and Shaun at Classic BMW made the process of buying a 2026 X5 easy and efficient. I appreciated all of their help and kindness.

We did not buy a car in the end, but Steve Zucker was incredibly kind, timely, and helpful during our search process. We will absolutely keep Steve & Classic in mind during our next vehicle search. Highly recommend!

Had a great experience working with Shaun at Classic BMW. I had never bought a car from out of state before, but he made the whole process a breeze. The car was priced very fairly and we came to a deal extremely quickly. Flew out a few days later and drove it home. Was in an out in about an hour. Very satisfied.

Not your standard auto dealership experience. Professional, courteous, and knowledgeable employees give you both time and attention while also providing you all the space you need for making your decisions. Before we made our purchase, we evaluated several options with several other dealerships, and Classic BMW was in a class of it's own. Far and away the most exceptional and pleasant car shopping and buying experience.

I had an outstanding experience at the BMW dealership thanks to John. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on making the process easy and enjoyable. He took the time to answer all of my questions, explained all of the options clearly, and never made the experience feel rushed or pressured. What really stood out was how thorough he was—John even gave me a full tour of the vehicle and walked me through all the features so I felt completely comfortable before leaving the dealership. His attention to detail and commitment to great ... Read More

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Google - Mar 11, 2026

I had an outstanding experience at the BMW dealership thanks to John. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on making the process easy and enjoyable. He took the time to answer all of my questions, explained all of the options clearly, and never made the experience feel rushed or pressured. What really stood out was how thorough he was—John even gave me a full tour of the vehicle and walked me through all the features so I felt completely comfortable before leaving the dealership. His attention to detail and commitment to great customer service made the entire process smooth from start to finish. If you’re visiting this dealership, I highly recommend asking for John. He truly goes above and beyond to make sure you have a great experience. Five stars all the way.

My wife and I had the most wonderful experience purchasing a new car at Classic BMW. Heru Ankenathon was exceptional. Heru combines a maturity beyond his age, a kindness and dedication to meeting his customers’ needs, an inquisitive mind, and a deep knowledge of his subject matter. I have rarely, if ever, encountered such a combination of rare qualities and skills. We wish Heru success and joy in his career and in his life.

Shaun was wonderful! Very professional and made the process of buying my new car easy. He really knows his stuff! Thank you Shaun!

I had a great experience with Adam Williams at Classic BMW. We have been on the the hunt for a clean GMC Yukon at a fair price. Adam was quick to answer questions, transparent with the process and made some special accommodations because I was coming from out of town. The truck was exactly as described and the process at the dealership was quick and streamlined. Top notch experience all the way around!

Shaun was so helpful in helping me get the perfect car! The process was smooth and great customer service all around.

Loved working with Shaun! He got us into the car we desired and was so helpful with explaining all of the bells and whistles. The dealership was clean and everyone was friendly. All in all a very positive experience.

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Had a wonderful experience here buying a great car for an amazing price! The salesman Shaun made sure that our experience went smoothly and was ready to help in anyway he can including getting us out of there as fast as possible since we had a long drive home!! Highly recommend

I worked with Steve Z. on purchasing a new M2 recently. It was an out-of-state purchase which would normally present certain logistical hoops to jump through. However, the team at Classic seems to have perfected the routine. Everything went off without a hitch and the M2 was delivered to my front door less than a week after expressing interest in the vehicle. Thanks, Steve!

Picked up new X5 Hybrid From Classic BMW in Willoughby Hills, OH. Great group of folks to work with. Shaun was very knowledgeable about the car, patient in explaining all the new technology, and keeping me informed throughout the process. He was easy to worked with, and helped me get best deal possible. He made sure I received exactly what was ordered and everything was done smoothly and in a transparent manner. Very happy with the process, and I commend Shaun for being efficient and effective. Will work with him and his team again.

Of the three BMW dealers I have purchased vehicles from, this has been the best experience. Heru was a pleasure to work with. There was no pressure and he clearly understood my concerns and did an excellent job. We will definitely be back when it’s time to buy our next BMW.

Jen was super helpful and patient with a technophobic buyer. She took a lot of time to make sure that I felt comfortable with my new Mini.

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Great car buying experience. Simple and straightforward. Heru was excellent to work with

Exceptional service. Friendly and professional. Specifically want to highlight and highly recommend Mr. James Fleming. It was a pleasure to work with him. Thank you

I had an excellent experience working with Heru at BMW Classic. I had been searching for a vehicle for a couple of weeks and stopped by after work to see if there was anything within my budget. Heru approached me right away, took the time to sit down with me, and walked me through several options that fit exactly what I was looking for. A few days later, I scheduled a test drive for the BMW 228 and immediately fell in love with the car. Throughout the entire process providing estimated numbers, sending photos, and answering questions Heru was extremely responsive, ... Read More

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Google - Jan 31, 2026

I had an excellent experience working with Heru at BMW Classic. I had been searching for a vehicle for a couple of weeks and stopped by after work to see if there was anything within my budget. Heru approached me right away, took the time to sit down with me, and walked me through several options that fit exactly what I was looking for. A few days later, I scheduled a test drive for the BMW 228 and immediately fell in love with the car. Throughout the entire process providing estimated numbers, sending photos, and answering questions Heru was extremely responsive, knowledgeable, and professional. His communication and overall support made the experience smooth and stress free. I highly recommend BMW Classic, and if you’re shopping there, be sure to ask for Heru.

My wife and I purchased our first BMW today and from the moment we walked into the dealership we were met by very friendly, knowledgeable, and professional employees. Steve was our salesman and what we loved about working with him was that he could answer every question about the cars, spoke very highly of this dealership and the BMW name, and at the same time never had the stereotypical “pushy” attitude. We felt at ease because he let us make our decision; basically letting the brand sell itself. We met the GM who stopped by to thank us for our ... Read More

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Google - Jan 30, 2026

My wife and I purchased our first BMW today and from the moment we walked into the dealership we were met by very friendly, knowledgeable, and professional employees. Steve was our salesman and what we loved about working with him was that he could answer every question about the cars, spoke very highly of this dealership and the BMW name, and at the same time never had the stereotypical “pushy” attitude. We felt at ease because he let us make our decision; basically letting the brand sell itself. We met the GM who stopped by to thank us for our purchase. We may never choose another dealership again!

I had an outstanding experience purchasing a vehicle at Classic BMW in Willoughby Hills. Since I was coming from out of state, I was naturally a bit hesitant, but Steve Zucker made the entire process seamless. His communication was top-notch, and every detail he provided about the car was 100% accurate. Thanks to Steve’s honesty and integrity, the trip was a total success and not a moment was wasted. The entire team was professional and a pleasure to work with. If you're looking for a transparent and stress-free car-buying experience, I highly recommend Steve and the Classic BMW crew!

I had the easiest most enjoyable car buying experience with John this week! He and I communicated primary through email and text since we live an hour away from Classic BMW. He answered every question and had so much patience while I asked him to run numbers about a thousand different ways. He was no-nonsense and kind. It made it very easy for me to say yes to the purchase once we came to agreeable terms! Quite easily my best car purchase experience to date! Everyone at Classic made the process easy both sales and financing! Thank you everyone at ... Read More

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Google - Jan 29, 2026

I had the easiest most enjoyable car buying experience with John this week! He and I communicated primary through email and text since we live an hour away from Classic BMW. He answered every question and had so much patience while I asked him to run numbers about a thousand different ways. He was no-nonsense and kind. It made it very easy for me to say yes to the purchase once we came to agreeable terms! Quite easily my best car purchase experience to date! Everyone at Classic made the process easy both sales and financing! Thank you everyone at Classic!

I recently purchased a 2023 M3 with the assistance of Heru Ankenaton. My experience with Heru was great! He was friendly, responsive, and very knowledgeable. You can tell he is a BMW enthusiast between his own vehicle and his knowledge of BMWs in general. He was also very helpful in coordinating my purchase with other factors, including the sale of one of my old vehicles to another dealer and a trade-in of my 2000 Z3M (which had some special circumstances given its vintage nature and the timing of my purchase in winter while the vehicle was in storage). I had a ... Read More

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Google - Jan 23, 2026

I recently purchased a 2023 M3 with the assistance of Heru Ankenaton. My experience with Heru was great! He was friendly, responsive, and very knowledgeable. You can tell he is a BMW enthusiast between his own vehicle and his knowledge of BMWs in general. He was also very helpful in coordinating my purchase with other factors, including the sale of one of my old vehicles to another dealer and a trade-in of my 2000 Z3M (which had some special circumstances given its vintage nature and the timing of my purchase in winter while the vehicle was in storage). I had a lot to manage while making my purchase and Heru's assistance was incredibly helpful.

Brian was very professional and knowledgeable! He even came in on his day off to finalize the purchase.

Steve was great at processing the documentation needed

Sean has exceeded expectations on personal service

The team at Classic BMW provided great service. They were professional, friendly, and made it a great experience.

Had a very good experience. Heru, my salesman, was great.

We leased an X3 from Classic BMW. The process was seamless from start to finish! Shaun, our salesman, was extremely knowledgeable and was able to answer all of our questions. He was very helpful without being pushy. It was a great experience overall. We would not hesitate to recommend Shaun and Classic BMW to anyone!

I have never enjoyed the car shopping experience. That being said I walked into Classic BMW, and had an very good, straightforward experience and purchased an incredible vehicle. Heru was an outstanding sales representative, extremely knowledgeable and just great to work with. If you are looking for a vehicle, please give them a call and you cannot go wrong working with Heru. Thank you !!

Excellence all around! Shaun provided optimal customer service. Will definitely refer this dealer!

Amazing service!!

Buying from Classic BMW was a really easy experience. They had good pricing advertised and were able to help save a little more. I was able to do this from home before setting foot into the dealership. The no-pressure feeling in the car buying process was a big plus. I worked with a great salesman, John, who was very knowledgeable about the features in the SUV, did the test drive, and paperwork was all done electronically. No markups or extra add ons that I didn’t need. Just honest, straightforward communication and a real easy experience. I would recommend Classic ... Read More

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Google - Jan 6, 2026

Buying from Classic BMW was a really easy experience. They had good pricing advertised and were able to help save a little more. I was able to do this from home before setting foot into the dealership. The no-pressure feeling in the car buying process was a big plus. I worked with a great salesman, John, who was very knowledgeable about the features in the SUV, did the test drive, and paperwork was all done electronically. No markups or extra add ons that I didn’t need. Just honest, straightforward communication and a real easy experience. I would recommend Classic BMW.

Over and above service